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Inbound Marketing
At IMS, we offer solutions to your inbound call center needs. We customize each program to fit your requirements. This includes programming, scripting/data capture, marketing reps, training, and reporting. We will help you develop a dynamic inbound program.
Services
- Order processing
- Seminar support
- Reservations
- Dealer locator
- Literature requests
- Help desk/Inquiry handling
- Customer service
- Third party verification
- Sales
- Product registration
Technology
IMS utilizes state of the art Inbound technology. We use an Automatic Call Distributor (ACD). Our system reads your 800 number and identifies your company to our reps, who then know how to answer your call. It's seamless to your customer.
Our ACD allows us to route calls by rep skill level, time of day, or type of call. We record the data and track the media source for you so you can more efficiently spend your Marketing and Advertising dollars.
At IMS, we make sure that when your customers call, they receive prompt and professional service you expect.
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